Q: Can I add a note to my order?
A: Yes! To add a short handwritten note, look for the "Add a note to your order" link Your Cart. If you forgot to add a note, simply email us your order number. If no note is included, we will simply add a note with To: Recipient & From: Gifter.
Q: Can I order multiple boxes in one order?
A: If you would like to gift more than box, you will need to do so in separate transactions as shipping is calculated per box.
Q: What if I entered the wrong address for shipping?
A: Make sure to carefully enter and review the shipping address as you are placing your order. If you realize there is a problem with your address, please contact us as soon as possible, and we are happy to fix it!
However, we are asking customers to understand there is a cost associated with re-shipping a box as a small business. So it ultimately becomes a loss for us. This may also not be possible pending inventory. Customer service is important to us and we will do our best to make sure we come to a mutual solution.
Unfortunately, if the order was delivered to the incorrect address as supplied by the customer, then we aren't able to influence what was provided to us. We hate to see a gift go unreceived which is why we ask you carefully review you order.
Q: What if I want to ship to someone who is not a resident of the shipping address?
A: We get it, sometimes bad days happen and you have to get away. Please make sure to put "C/O Resident Name" as we have seen items returned to us.
Q: What is your shipping policy?
A: While we understand the need for fast shipping, we cannot compete with resources of staff and financial wherewithal of bigger companies. We are currently offering USPS Priority & UPS Ground shipping.
Please allow between 3-5 days to process an order (excluding weekends and holidays), often times this happens faster but this does take into account our full time job and working on this in the evenings. If there is a further delay we will reach out to you. You will receive another notification when your order is shipped. Please note, once your box is in the hands of a carrier, we cannot give you more details than your tracking information.
In the case of delays, we are certain the recipient of your thoughtfulness will not think twice about your gesture based on how soon it gets there. Our tagline includes "Snail Mail" after all! We hope we can grow and offer free and/or expedited shipping soon!
Q: What is your return policy?
A: All sales are final. We don't accept returns, exchanges or cancellations. Please note, we are a small business that works tirelessly to find the right products aligned with our values amongst a network of other small businesses. Pricing is based on what they value their work to be, the cost of a curated gift and Bad Day Box branded packaging. If the wrong box was shipped or an item is missing or damaged beyond repair, we ask you email us so we can evaluate and come to a mutual and fair agreement.